Optimization of Electronic Medical Records: Challenges, Benefits, and Strategies for More Efficient Healthcare Services

Aliffia Yulanda Prabawati; Dedy Purwito

Authors

Aliffia Yulanda Prabawati Universitas Muhammadiyah Purwokerto
Dedy Purwito Universitas Muhammadiyah Purwokerto

Keywords:

Efficiency, Electronic Medical Records, Healthcare Services, System Implementation, Nursing Informatics

Abstract

The implementation of Electronic Medical Records (EMR) is a strategic initiative to enhance efficiency and quality in healthcare services by improving patient information management and enabling integrated service delivery. This study aimed to explore the understanding, benefits, challenges, and implementation strategies of EMR in healthcare facilities. Using a qualitative approach, in-depth interviews were conducted with nurses, doctors, and system administrators from December 2024 to February 2025. The findings indicate that EMR facilitates accurate documentation, supports coordination between units, and offers features such as automatic notifications to reduce documentation errors. However, challenges remain, including limited system integration, technical slowdowns, downtime, and insufficient user training and regulatory support. Strengthening technology infrastructure, providing continuous training, establishing supportive policies, and involving users in feature development are essential strategies to optimize EMR use. An integrated and sustainable approach is expected to improve the efficiency and quality of healthcare services.

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