The Influence of Implementing the Smart Kampung Banyuwangi Application and Service Quality on Community Satisfaction with Community Trust as an Intervening
DOI:
https://doi.org/10.30595/pssh.v26i.1815Keywords:
Public Services, Government Institutions, Community SatisfactionAbstract
E-government emerged as a media that directs relations, management and community/public services aimed at improving the operations and service provision of government institutions. The implementation of e-government based services is expected to have a significant impact on the quality of public services (Saputra et al., 2023). The implementation of e-government based services is intended to help everyone obtain easy, fair and useful services. Good service is often assessed by the community directly from the service provider, namely the government, therefore efforts are needed to improve the quality of the service system provided so that it can fulfill desires and increase community satisfaction. Community assessments and community satisfaction regarding public services can provide important feedback to government officials. The creation of excellent and satisfying public services for the community will ultimately encourage the creation of public trust.
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